1. Introductory Provisions
1.1. This document constitutes an official public offer by Individual Entrepreneur, Head of a Peasant (Farm) Enterprise TATYANA VLADIMIROVNA MIRONOVA (OGRNIP: 319774600351863), hereinafter referred to as the “Service Provider,” addressed to individuals and legal entities for the conclusion of an Agreement for the provision of booking services and rental of products of the A-Ferma Eco-Farm (hereinafter referred to as the “Eco-Farm”), and contains all essential terms and conditions for the provision of such services. The full list of services provided is available online at https://aferma.info/ .
1.2. Pursuant to Clause 2 of Article 437 of the Civil Code of the Russian Federation (hereinafter referred to as the “Civil Code of the Russian Federation”), this document constitutes a public Offer. If the terms and conditions set forth below are accepted and the Service Provider’s services are paid for, the person accepting this Offer becomes the Customer in accordance with Clause 3 of Article 438 of the Civil Code of the Russian Federation. Acceptance of the Offer is equivalent to entering into an agreement on the terms and conditions set forth herein (hereinafter referred to as the “Agreement”).
1.3. The Agreement is concluded by acceptance of this Offer, which contains all essential terms and conditions of the Agreement, without the Parties signing a separate document. The Agreement has legal force pursuant to Article 434 of the Civil Code of the Russian Federation and is equivalent to an agreement signed by the Parties.
The Agreement shall be deemed concluded and shall enter into force upon acceptance of the Offer, namely upon the Customer performing the actions specified in Clause 5.1 of the Agreement, which constitute the Customer’s unconditional acceptance of all terms and conditions of the Offer without any exceptions or limitations.
1.4. In view of the above, please carefully read this Public Offer and review the cost of services specified on the website https://aferma.info/ . If you do not agree with any provision of this Offer, the Service Provider recommends that you refrain from using the services.
1.5. The Service Provider and the Customer shall not sign certificates of services rendered. The absence of any claim regarding the scope, quantity or quality of the services provided, or any request for a refund within 48 (forty-eight) hoursafter the services have been rendered, confirms that the services have been provided in full and with the appropriate scope and quality.
1.6. The Service Provider reserves the right to amend this Offer without obtaining the Customer’s consent. The Customer shall be notified of any amendments by the Service Provider posting the relevant information on the official website https://aferma.info/ .
1.7. By accepting the Offer, the Customer confirms that:
1.7.1. The Customer has read the Rules of Stay at the Eco-Farm (Appendix No. 1 to this Offer) and the Rules for Staying at the Eco-Farm with Animals (Appendix No. 2 to this Offer), published on https://aferma.info/ , and undertakes to comply with them.
1.7.2. The Customer knowingly and voluntarily assumes responsibility for risks that may arise during their temporary stay and accommodation at the Eco-Farm.
1.7.3. The Customer has been informed that, if a minor child accompanies them at the Eco-Farm, the Customer assumes full responsibility for the child.
1.7.4. This Public Offer Agreement is published at https://aferma.info/ .
1.7.5. The Service Provider’s price list establishes the cost of services and contains the principal characteristics and descriptions of the services provided. It is published at https://aferma.info/ .
2. Terms and Definitions
2.1. “Booking System” (the “System”) means the software package available at https://aferma.info/ , designed to search for information about the A-Ferma Eco-Farm and its services and to book/rent and pay for such services.
2.2. “Service Provider” means Individual Entrepreneur TATYANA VLADIMIROVNA MIRONOVA (Individual Entrepreneur, Head of the Peasant (Farm) Enterprise “TATYANA VLADIMIROVNA MIRONOVA”), OGRNIP: 319774600351863, represented by the Head of the Peasant (Farm) Enterprise, Tatyana Vladimirovna Mironova.
2.3. “Customer” means any legally capable individual aged 18 or older, or any legal entity, that has entered into the Agreement with the Service Provider by accepting this Offer in accordance with Clause 5.1 of the Agreement.
2.4. “Registration” means the provision to the Service Provider, through the System, of the Customer’s personal and contact information for prompt communication regarding the services ordered.
2.5. “Order” means a set of Eco-Farm services selected by the Customer from the options available through the System.
2.6. “Voucher” means a document confirming the booking and payment of an Order and intended to be presented at the Eco-Farm.
2.7. “Booking” means the reservation of a product/service rental at the Eco-Farm resulting from a series of actions performed by the Customer through the System in accordance with the Booking Rules.
3. Subject Matter of the Agreement
3.1. Under the Agreement, the Service Provider undertakes to provide the Customer with temporary accommodation and lodging services and rental of products at the Eco-Farm located at: Moscow Region, Avsyunino village, A-Ferma territory, Building 1, and the Customer undertakes to pay for the services provided under the Agreement.
3.2. Bookings shall be made in accordance with the Booking Rules, which form an integral part of the Agreement and are available at https://aferma.info/ .
3.3. The Customer undertakes to accept the services provided and make the required payments in accordance with the terms and conditions of the Agreement.
4. Rights and Obligations of the Customer and the Service Provider4.1. Customer’s Rights
4.1.1. The Customer may search for, book and pay for Eco-Farm services through the System and by other methods specified at https://aferma.info/ . When using the System, the Customer acknowledges that they fully and unconditionally accept the terms and conditions of the Agreement, regardless of the method used to book and pay for the Order.
4.1.2. The Customer may cancel or modify the Order subject to the conditions specified in Section 7 of the Agreement.
4.1.3. The Customer is entitled to receive the booked services of appropriate quality within the time period and scope specified in the Order.
4.1.4. The Customer may use additional services available at the Eco-Farm provided that their full cost is paid.
4.2. Service Provider’s Rights
4.2.1. The Service Provider may require the Customer to comply with the Booking Rules published at https://aferma.info/ , which form an integral part of the Agreement. The Service Provider shall be responsible for the proper performance of the Agreement only where the Customer has fully complied with such rules.
4.2.2. The Service Provider may require the Customer to fully agree to the terms and conditions of the Agreement. If the Customer does not agree to such terms and conditions, the Service Provider may refuse to provide the services.
4.2.3. The Service Provider may require payment for the Order. If payment is not received within the period specified in the Booking Rules, the Service Provider may cancel the Order.
4.2.4. In the event of modification or cancellation of an Order or failure to arrive at the Eco-Farm, the Service Provider may withhold penalties from the amounts paid by the Customer and/or require payment of such penalties.
The Service Provider may also withhold from the amounts paid by the Customer or require reimbursement of all expenses actually incurred by the Service Provider in providing the services, including, but not limited to, bank and/or payment system fees incurred both when receiving and refunding payments. The Customer acknowledges such actions of the Service Provider as lawful and shall have no claims in this regard.
4.2.5. The Service Provider may engage third parties to provide booking services for the purpose of performing this Agreement.
4.2.6. The Service Provider may terminate the Agreement unilaterally and without recourse to court if the Customer has provided inaccurate information or contact details, or knowingly false and/or unlawfully used payment card details.
4.2.7. In exceptional circumstances, the Service Provider may replace a previously confirmed camping cabin with a similar accommodation of the same or a higher category without charging an additional fee.
4.3. Customer’s Obligations
4.3.1. The Customer shall not proceed with placing an Order without first reviewing:

• the Agreement;
• the Booking Rules;
• the Rules of Stay at the Eco-Farm;
• the Rules for Staying at the Eco-Farm with Animals.

If the Customer proceeds with placing an Order, the Service Provider shall consider that the Customer has fully reviewed and agreed to all of the above documents.
4.3.2. The Customer shall independently review information about the Eco-Farm and its services, including prices, at https://aferma.info/ .
4.3.3. When placing an Order, the Customer shall provide up-to-date contact information (telephone number and e-mail address) required for prompt communication.
4.3.4. The Customer shall provide all up-to-date information required to place an Order regarding the persons who will stay at the Eco-Farm and verify its accuracy.
4.3.5. The Customer shall pay for the Order in a timely manner using any of the available payment methods specified at https://aferma.info/ and within the time limits and under the conditions established in the Booking Rules.
4.3.6. When paying for an Order online by bank card, the Customer shall use only a bank card belonging to the Customer. To prevent fraud, the Service Provider may verify the payment and contact the Customer to resolve any issues. If the Customer cannot be reached or the issue remains unresolved, the Service Provider reserves the right to cancel the Order and refund the funds to the bank card of its owner.
4.3.7. If the Customer cancels the Order or any part of the services included therein, or wishes to modify the services ordered, the Customer shall immediately notify the Service Provider in accordance with the Booking Rules. The Customer shall reimburse the Service Provider for all actual expenses incurred in connection with performance of the Agreement, including penalties paid by the Service Provider to third parties.
4.3.8. During their stay at the Eco-Farm, the Customer shall comply with the Rules of Stay at the Eco-Farm, fire safety regulations, rules for using electrical appliances, and the terms and conditions of the Agreement.
4.3.9. The Customer shall ensure the safety of the Service Provider’s property made available in connection with accommodation services.
4.3.10. The Customer shall compensate for damage resulting from the loss of or damage to Eco-Farm property caused personally by the Customer or by a person invited by the Customer.
4.3.11. The Customer shall treat property with care and maintain cleanliness, quiet and order in the accommodation and common areas of the Eco-Farm.
4.3.12. Before leaving the cabin, the Customer shall ensure that all windows and doors are closed and all electrical appliances and lights are switched off.
4.3.13. At the end of the accommodation period, the Customer shall vacate the cabin by the established check-out time (12:00 PM on the relevant day). Extension of the stay is possible only if the cabin has not been booked by another guest.
4.3.14. Unless otherwise provided by the Agreement or arising from the nature of the obligations or requirements of law, the Customer’s contractual rights and obligations shall also apply to persons in whose interests the Agreement has been concluded.
4.4. Service Provider’s Obligations
4.4.1. The Service Provider shall provide the Customer at https://aferma.info/ with the necessary information about the Eco-Farm and its services, as well as instructions for placing and paying for an Order.
4.4.2. The Service Provider shall accept payment for the Order from the Customer, including through third parties, after the Order has been properly placed and the services successfully booked.
4.4.3. In the event of cancellation of an Order, the Service Provider shall confirm cancellation of the services and impose applicable penalties, if any apply at the relevant time of cancellation.
5. Acceptance of the Offer and Conclusion of the Agreement
5.1. The Customer accepts the Offer by performing the following actions through the System:

• booking the Order;
• paying for the Order.

Once the Customer has performed the above actions at https://aferma.info/ , the Agreement on the terms and conditions of this Offer shall be deemed concluded.
6. Payment Procedure
6.1. The cost of services is specified at https://aferma.info/ and in the Order generated by the Customer based on the selected services.
6.2. Dynamic pricing applies on https://aferma.info/ : the booking price depends on seasonality, demand and Eco-Farm occupancy.
6.3. Prices on https://aferma.info/ may be changed by the Service Provider at any time, with such changes taking effect from the moment they are published on https://aferma.info/ .
Price changes shall not apply to services that have already been paid for on time.
6.4. All payments under the Agreement shall be made in Russian rubles (RUB).
6.5. Payment for an Order shall be made in accordance with the Booking Rules on the basis of 100% (one hundred percent) prepayment for both individuals and legal entities.
6.6. Legal entities shall make payment on the basis of an invoice issued by the Service Provider.
6.7. Payment options for individuals and legal entities are offered by the System when an Order is booked and may also be specified in the Voucher.
6.8. Payment shall be made after booking through https://aferma.info/ using payment systems, bank transfer or credit card.
6.9. Payments may be made by cash or cashless payment. The cost of services provided is not subject to VAT due to the application of the Simplified Taxation System in accordance with Article 262 of the Tax Code of the Russian Federation.
6.10. The Customer shall be deemed to have fulfilled their payment obligation from the moment the funds are credited to the Service Provider’s settlement account.
7. Cancellation or Modification of an Order and Refunds to the Customer
7.1. Before paying for an Order, the Customer may cancel or modify the Order at any time in accordance with the Booking Rules.
7.2. If a paid Order is cancelled, or the Customer fails to arrive at the Eco-Farm, penalties may apply in accordance with the conditions accepted by the Customer when booking. The amount of such penalties shall be determined by the Service Provider’s terms and conditions.
In addition, the Service Provider may withhold from amounts paid by the Customer or require reimbursement of all expenses actually incurred, including, but not limited to, bank and/or payment system fees incurred both when receiving and refunding the payment.
7.3. The Customer may independently cancel a paid Order before penalties become applicable in accordance with the Booking Rules.
7.4. After penalties become applicable, the Customer may modify or cancel a paid Order only upon written agreement with the Service Provider in accordance with the Booking Rules. Cancellation shall be deemed accepted from the moment the Service Provider receives the written notification.
7.5. Refunds in the event of cancellation of an Order or failure to arrive at the Eco-Farm shall be made in accordance with the procedure and conditions specified in the Booking Rules.
8. Liability of the Parties and Dispute Resolution
8.1. The Customer represents the interests of all persons specified in the Order and is personally responsible to the Service Provider for the accuracy of their information and for the performance by all such persons of all obligations, including payment for the Order and payment of penalties in the event of cancellation of services, including failure to arrive at the Eco-Farm.
8.2. The Customer shall be liable to the Service Provider for any material damage or damage to its business reputation. Fraudulent bookings and resale of Orders are prohibited.
8.3. Damage caused by the Customer to the Service Provider’s property shall be compensated by the Customer in accordance with the applicable damage compensation rates, namely 100% (one hundred percent) of the market value of the property, taking depreciation into account. The basis for such recovery shall be a report drawn up by the Service Provider documenting the damage to Eco-Farm property.
8.4. The Service Provider shall not be liable for non-performance or improper performance of services by itself or third parties resulting from inaccurate, insufficient or untimely information and documents provided by the Customer, or resulting from other violations of the Agreement and/or Booking Rules by the Customer.
8.5. The Service Provider shall not be liable to the Customer if the Customer arrives more than one day late for check-in or leaves early and may, in such circumstances, unilaterally cancel the Order.
8.6. The Service Provider may update information in the System, including prices and accommodation availability, and shall be responsible for the relevance and accuracy of such information.
8.7. The Service Provider shall not be liable where the services provided do not meet the Customer’s expectations or subjective assessment, or where services cannot be provided due to technical circumstances beyond the Service Provider’s control, including communication failures, equipment malfunctions, etc.
8.8. The Service Provider shall not be liable for the safekeeping of valuables or other property belonging to the Customer or their guests.
8.9. If any complaints arise during the Customer’s stay at the Eco-Farm, the Customer shall contact an Eco-Farm representative so that any deficiencies in the services may be remedied. The Parties shall make every effort to resolve disputes through negotiations, taking into account the terms and conditions of the Agreement.
8.10. The Parties agree that all claims arising under the Agreement shall be considered within 10 (ten) business daysfrom the date the claim is received.
8.11. If a dispute cannot be resolved by agreement between the Parties, it shall be resolved in accordance with the procedure established by the legislation of the Russian Federation.
9. Confidentiality and Protection of Personal Information
9.1. For the purpose of receiving services, the Customer voluntarily provides the Service Provider with their personal data, including: surname, first name, patronymic, date of birth, photograph, passport details including series and number, issuing authority and date of issue, registered residential address, actual residential address, gender, contact telephone numbers and e-mail addresses, in accordance with Federal Law of the Russian Federation No. 152-FZ dated July 27, 2006 “On Personal Data.”
9.2. The Service Provider processes the Customer’s personal data by any means, including, but not limited to, collection, recording, systematization, accumulation, storage, clarification (updating, modification), use, transfer (distribution, provision, access), depersonalization, blocking, deletion and destruction of personal data.
Consent is granted by the Customer to Individual Entrepreneur TATYANA VLADIMIROVNA MIRONOVA (OGRNIP: 319774600351863) for an indefinite period and may be withdrawn at any time by sending a withdrawal request by e-mail to Kfh.a-ferma@yandex.ru.
9.3. If the Customer withdraws consent to the processing of their personal data, the Service Provider shall cease processing such data or ensure that such processing is terminated where it is performed by another person acting on the Service Provider’s instructions.
If retention of the personal data is no longer required for the purposes of processing, the Service Provider shall destroy such personal data or ensure their destruction within no more than 10 (ten) business days from receipt of the withdrawal.
9.4. By providing personal data, the Customer agrees to their processing by the Service Provider, including for the purpose of promoting the Service Provider’s services, and consents to receiving newsletters and other informational messages by e-mail, SMS and messengers at the telephone number provided.
9.5. Use of information provided by the Customer and received by the Service Provider.
9.5.1. The Service Provider uses such information:

• to book Orders through https://aferma.info/ or by telephone;
• to perform its obligations to the Customer;
• to evaluate and analyze the Service Provider’s operations;
• to publish reviews submitted by the Customer on https://aferma.info/ and to transfer review texts to third-party resources for advertising purposes;
• to inform the Customer about the status of an Order and provide other necessary information relating to the Order.

9.5.1. The Service Provider may send advertising and informational communications to the Customer. If the Customer does not wish to receive communications from the Service Provider, the Customer shall change the relevant subscription settings or contact the Service Provider’s customer service.
9.6. Disclosure of information received by the Service Provider.
9.6.1. The Service Provider undertakes not to disclose information received from the Customer. Disclosure by the Service Provider to agents and third parties acting under agreements with the Service Provider for the purpose of performing obligations to the Customer shall not constitute a violation.
9.6.2. Disclosure of information in accordance with reasonable and applicable legal requirements shall not constitute a breach of obligations.
9.7. The Service Provider shall not be responsible for information made publicly available by the Customer on https://aferma.info/ .
10. Force Majeure
10.1. The Parties shall be released from liability for full or partial failure to perform their obligations under the Agreement where such failure results from force majeure circumstances, meaning extraordinary and unavoidable circumstances under the relevant conditions.
10.2. Force majeure circumstances include, but are not limited to: natural disasters, military actions, nationwide crises, strikes within an industry or region, actions and decisions of government authorities, failures in telecommunications and power networks, malicious software, and unlawful actions of third parties aimed at gaining unauthorized access to and/or disabling the software and/or hardware systems of either Party.
11. Booking Terms and Rules
11.1. The Service Provider’s services may be booked through the official website https://aferma.info/ or by telephone at +79255959259.
11.2. A guaranteed booking of the Service Provider’s services requires 100% prepayment at the time of booking.
11.3. A guaranteed booking of cabin rental services made less than 3 days before check-in must be paid for at the time of booking.
11.4. In the case of a non-guaranteed cabin booking (without payment), the service for the selected date may be provided to another guest if that guest makes the required payment.
11.5. By making a booking and paying 100% in advance, the Customer fully agrees with the description of the services and the Eco-Farm rules presented on the official website https://aferma.info/ .
11.6. Conclusion of the Agreement with the Customer may additionally, but not necessarily, be confirmed by a Voucher sent to the e-mail address provided by the Customer.
If the Customer provides an incorrect e-mail address or, for any reason, does not receive the Voucher, the Agreement shall nevertheless be deemed concluded on the terms accepted by the Customer, and the Service Provider shall be obliged to provide the paid services.
11.7. In the event of a System failure resulting in an erroneous booking for an incorrect person or on manifestly erroneous terms, the Service Provider may unilaterally cancel the booking, withdraw from the Agreement and refund the amount paid to the Customer, provided that the Customer is notified at least three days before check-in.
If, as a result of a System failure, an erroneous booking is made and check-in is scheduled to take place within the next 24 hours, the Service Provider shall notify the Customer of the cancellation within one hour after discovering the manifestly erroneous booking.
11.8. The Customer agrees that, for the purposes of quality control and ensuring the accuracy of the services ordered, all telephone calls between the Customer and the Service Provider may be recorded and stored in the Service Provider’s System for an unlimited period, as may recordings from outdoor and indoor surveillance cameras located in public areas and facilities.
11.9. By entering into the Agreement, the Customer consents to the Service Provider’s use of their likeness (photographs and video recordings) if the Customer accidentally or voluntarily becomes the subject of an organized or spontaneous photo or video shoot, whether independently or as part of photography or filming performed by other Eco-Farm guests or by the Service Provider.
Upon the Customer’s written request, the Service Provider shall cease using the Customer’s likeness (photographs and video recordings).
12. Booking Cancellation Terms
12.1. If the Customer cancels a booking:
12.1.1. At least 14 (fourteen) days before the check-in date, the Service Provider shall refund 100% of the booking cost or, upon the Customer’s written request, transfer the funds to a deposit to be used for future bookings.
12.1.2. Less than 14 (fourteen) days, but more than 1 (one) day, before the check-in date, the Service Provider shall charge a penalty equal to the cost of one day of accommodation, or, upon the Customer’s written request, transfer the funds to a deposit to be used for future bookings.
12.1.3. If the booking is cancelled less than 1 (one) day before the check-in date, the payment is non-refundable.
12.2. If the Customer vacates the cabin before the end of the booked accommodation period, the amount paid for the entire period of stay at the Eco-Farm is non-refundable.
12.3. A booking may be cancelled by sending a written request to Kfh.a-ferma@yandex.ru .
If no written cancellation notice is received, the accommodation booking shall be held until 24:00 on the agreed check-in date.
13. Refunds
13.1. In the event of termination of the Agreement (booking cancellation), a refund shall be made upon the Customer’s written application accompanied by a copy of the Customer’s passport. Applications shall be sent to Kfh.a-ferma@yandex.ru.
13.2. In the event of termination of the Agreement (cancellation of an Order), a refund shall be made to the Customer within 45 days after termination of the Agreement, calculated from the date the Service Provider receives the Customer’s written application, less any amounts due to the Service Provider for services actually rendered and any payments and expenses specified in Clauses 12.1.1–12.1.3 of the Agreement, or otherwise in accordance with the procedure and conditions set forth in the Booking Rules.
Funds shall be returned using the same payment method by which the original payment was made and to the same bank card used to pay for the booking.
13.3. The Service Provider shall be deemed to have fulfilled its refund obligation from the moment the funds are debited from the Service Provider’s settlement account. The Customer is hereby informed that the bank may process the refund within 5 to 30 business days, depending on the Customer’s bank.
14. Amendment and Termination of the Agreement. Miscellaneous Provisions
14.1. The Agreement shall be deemed concluded from the moment the Customer accepts this Offer and shall remain in force until the Parties have fully performed all of their obligations under the Agreement.
14.2. The Service Provider may amend the terms and conditions of this Offer and its Appendices and introduce new Appendices to this Offer without prior notice to the Customer.
Being aware of the possibility of such amendments, the Customer agrees that they may be made. If the Customer continues to use the Service Provider’s services after such amendments are made, this shall constitute acceptance of the amendments.
14.3. In all matters not governed by the Agreement, the Parties shall be guided by the applicable legislation of the Russian Federation.
15. Service Provider’s Details
Name:
HEAD OF A PEASANT (FARM) ENTERPRISE – INDIVIDUAL ENTREPRENEUR TATYANA VLADIMIROVNA MIRONOVA
INN (Taxpayer Identification Number): 651800441928
OGRNIP: 319774600351863
Settlement Account: 40802810140000220650
Bank: PJSC Sberbank
BIK: 044525225
Correspondent Account: 30101810400000000225
INN: 7707083893
KPP: 773643002
Actual Address:
Moscow Region, Avsyunino village,
A-Ferma territory, Building 1
Address of the Servicing Branch:
Yegoryevsk, 6th Microdistrict, Building 2, Premises No. 1
Telephone: +79255959259
E-mail: kfh.a-ferma@yandex.ru